HAVE YOUR SAY
Have Your Say
Your feedback helps shape Glenfield Community Centre.
We welcome comments, suggestions, compliments, and concerns from our community, user groups, hirers, tenants, volunteers, and stakeholders. Feedback helps us understand what we are doing well, where we can improve, and how the Centre can continue to meet the needs of our local community.
From time to time, we may invite feedback through short surveys or consultation forms. When a survey is available, a link will be provided on this page.
You can also contact us at any time if you would like to share feedback directly, ask a question, or raise something that needs a response.
Customer Satisfaction Survey
Our Customer Satisfaction Survey helps us understand people’s experience of using Glenfield Community Centre, including our facilities, services, communication, and support for community activities.
When a survey is open, you will be able to access it here.
Current status: No survey is currently open.
Last survey: 2024.
General Feedback
We welcome general feedback at any time. This may include:
- suggestions for improving the Centre
- comments about your experience using our rooms or services
- compliments for staff, volunteers, programmes, or events
- ideas for future activities, partnerships, or community use
- concerns that you would like us to consider.
Click here to access our Feedback Form. If you would like a printed copy of the form, please request one from our Reception.
Formal Complaints
Some matters may need to be handled through a formal complaints process, especially if they involve a serious concern, privacy matter, safety issue, conduct concern, or request for investigation.
Where appropriate, we will direct you to the relevant policy or procedure and explain the next steps.
Click here to download a fillable Complaints Form, when complete, please submit to the Centre Manager by clicking here.
